Go into the Settings section of your Text Messages to look for Service Centre number or Message Service Centre and make sure this is set to +64. If you can’t receive text messages, check the SMSC Number.If your phone has Flight or Airplane Mode, you can also try turning this on, then off to refresh your connection, but turning your phone off and on is always best. Most of the time this is all that you need to do to get your phone up and running. Restart your device: turn the phone off completely and turn it back on.If there currently are faults or outages in your area, you might be able to use WiFi Calling. This will also show you what type of coverage is available and the expected strength. Check for any faults using our 2degrees network status page. If you continue to experience coverage issues, there could be a network fault in your area. Your smart phone is pretty smart, and it will automatically select the best network service available, whether that is 3G or 4G. Try moving to a different spot to make or receive the text or call. First things first – check your coverage:ĭoes your device show at least two signal bars? Types of coverage can vary as you move around your house, town, city or island. Use the tips below to try and get your phone working again. If you’re having a few problems getting messages or calls or you’re unable to send any text messages, there could be several factors or a simple issue with your phone. Issues making a phone call from your mobile
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