![]() For insured and COD mail, a photocopy of the original mailing receipt is acceptable. The original mailing receipt issued at the time of mailing (Registered Mail must contain a USPS postmark).3.0 Providing Evidence of Insurance and Value 3.1 Evidence of Insuranceįor a claim involving articles listed in 1.1, the customer must retain evidence showing that the specific USPS service was purchased, until the claim is resolved. Failure to do so will result in denial of the claim. Upon written request by the USPS, the addressee must make this proof available to the local Post Office for inspection, retention, and disposition in accordance with the claims decision. If a claim is filed because some or all of the contents are missing or damaged, the addressee must retain the mailing container, including any damaged articles, all packaging, and any contents received. Upon request by the USPS, the customer must submit proof of damage under 2.0 for damaged items or missing contents. For pieces with multiple extra services, the customer must provide original receipts for all services purchased. Obtain Form 1000 by calling 1-80, option 9. 1.5.2 Claims Filed by MailĬustomers may file a claim by completing a Form 1000 and mailing the original copy to the address indicated on the form, accompanied by proof of value. Upon written request by the USPS, the customer must submit proof of damage (see 2.0) for damaged items or missing contents, in person to a local Post Office for inspection, retention, and disposition in accordance with the claims decision. Evidence of insurance must be retained by the customer until the claim is resolved. ![]() Proof of value is required and should be submitted online as an uploaded file (.pdf or. Insured Mail (including Priority Mail under 503.4.2)ĪPO/FPO Priority Mail Express Military ServiceĪPO/FPO/DPO Insured Mail and registered Mail (Priority Mail, First-Class Mail, First-Class Package Service - Retail, SAM, or PAL))ġ.5 Where and How to File 1.5.1 Claims Filed Onlineĭomestic indemnity claims should be filed online (preferred) at for domestic insured mail, COD, Registered Mail with postal insurance, and Priority Mail Express. Lost Articles: customers must file a claim within the time limits in the chart below.Damaged or Missing Contents: customers should file a claim immediately but must file no later than 60 days from the date of mailing. ![]()
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